Privacy Policy

Information you give us

• Contact and sign-up forms: your name, email address and your message.
• Booking a call: your name, email, phone number, the time you choose and any answers you add.
• Zeno chat: the messages you type, and any contact details you choose to share.
• Growth Scan: the website address you enter and the details you provide to receive your results.
• Email and messages: anything you send us directly.

Information collected automatically

When you visit, our site and the tools below collect standard technical information: your IP address, browser and device type, the pages you view, how you arrived (for example a search, a link or an ad, including campaign tags such as UTM parameters and ad click IDs), and the date and time. Much of this is collected with cookies and similar technologies.

Cookies, analytics and advertising

• Google Analytics: shows us how people find and use the site. How Google uses this information. You can opt out with the Google Analytics opt-out add-on.
• Google Ads: measures whether our ads lead to enquiries and lets us show our ads to people who have visited the site. Manage this in Google’s ad settings.
• TikTok Pixel: measures visits from TikTok and helps us reach people who have shown interest in DivineX. Manage ad personalization in the TikTok app under Settings, Privacy, Ads.
• Microsoft Clarity: our booking page uses Clarity to understand how visitors use it, so we can improve it.

We may add other advertising partners (for example Meta) in the future, and we will update this policy when we do. You can block or delete cookies in your browser settings; the site still works without them.

How we use your information

• To reply to your enquiries and deliver what you asked for, such as a call, a Growth Scan report or a resource.
• To send emails and, if you opt in, text messages about our services. Every marketing email has an unsubscribe link.
• To understand how the site is used and improve it.
• To measure and improve our advertising.
• To keep the site and our tools secure and prevent misuse.
• To meet our legal obligations.

Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send messages such as appointment reminders, replies to your enquiry and occasional updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Your number is shared only with the providers that deliver our messages (such as our SMS carrier) so they can send them.

Who we share information with

We do not sell your personal information for money. We share it only with:

• Service providers who run parts of our business for us: website hosting, our Flow CRM and scheduling platform and the services it runs on, email and SMS delivery, analytics, and the AI services that power the Zeno chat assistant and the Growth Scan.
• Advertising partners listed above, through their cookies and pixels. Some privacy laws call this “sharing” or “targeted advertising”. To opt out, use the settings linked above or email us.
• Legal and safety reasons: when the law requires it, or to protect our rights, our users or the public.
• Business transfers: if the business is sold or merged, your information may transfer to the new owner under this policy.

How long we keep it

We keep contact and client records for as long as we have a relationship with you and for a reasonable time afterwards for our records, tax and legal obligations. You can ask us to delete your information at any time (see below).

Your choices and rights

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct it.
• Delete it.
• Stop sending you marketing emails or texts.
• Stop using your information for targeted advertising.

Email hello@divinex.io with your request. We may need to confirm your identity first, and we will reply within 45 days. We will not treat you differently for making a request.

Security

We use reputable providers, encrypted connections (HTTPS) and access controls to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

Children

This site and our services are for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.

Where your information is processed

DivineX is based in the United States, and your information is stored and processed in the United States.

Changes to this policy

We will post any changes on this page and update the effective date above. If a change is significant, we will make it clear on the site.